WhatsApp is the most popular messaging app in the world, with 1.5 billion users in 180 countries. There are 65 billion WhatsApp messages sent per day around the world – that’s 29 million per minute!
Consumers continuously turn to messaging as their preferred means of communication, making WhatsApp an indispensable part of the customer journey.
WhatsApp chatbots give you a powerful touchpoint to engage and support your customer on a familiar channel that they feel comfortable using. As the demands of consumers increase, WhatsApp business chatbots are the best way to maximise your customer service.
WhatsApp bots help bridge the gaps between business and customer communication, helping you deliver a better, speedier online experience to your consumers. An effective chatbot can elevate customer engagement and retention and at the same time, increasing customer experience.
WhatsApp chatbots converse with your customers via text, images and videos. It’s a simple, easy method of business-consumer messaging.
A conversation can be started by simply messaging the WhatsApp business number, or by the bot proactively reaching out to consumers.
At Chattabotz, we develop AI-driven WhatsApp bots that use vision, speech, search and natural language to interpret and respond to requests. They’re able to simplify complex processes, making them as streamlined as possible and taking away the possibility for human error.
Our bots are used in multiple scenarios, from being powerful lead generation tools to advanced customer service portals and for in-depth data collection.
The possibilities of WhatsApp bots are endless. Industries across the board can use WhatsApp chatbots to streamline their customer interactions and increase their business efficiency.
From collecting new customer information to starting off an application process, onboarding, educating and sending reminders. WhatsApp bots are a quick, reliable and effective way to communicate with your customers, while also gathering their information.
Your customers want to connect on a platform that they are familiar with, that is also fast and reliable. The WhatsApp bot API opens the door for more efficient communication with your customers.
Better communication means better customer engagement, increased trust and long-term customer relationships.
As the most popular messaging platform globally, WhatsApp chatbots are the future of excellent customer service.